Michelle’s Story – Emergency Protocol in Action

MICHELLE’S STORY

EMERGENCY PROTOCOL IN ACTION

It was Saturday morning and we received a call from Michelle – she had woken up and was immediately aware that she wasn’t hearing well. She assumed it was wax and had seen our advert in the Naphill Gazette for wax removal. Something in the way she described her hearing alerted alarm bells and we felt it was important we saw her that day.

Michelle met Duncan at our Amersham office – he quickly established that the problem wasn’t wax so proceeded to carry out a full hearing test. Michelle’s hearing was down in one of her ears and he established that the problem was occurring in the inner ear. This required emergency treatment. Duncan explained to Michelle the importance of quick action. While she waited Duncan produced a report and information for Michelle to take to the emergency out-of-hours GP service.

Michelle was then prescribed steroids within hours of the original phone call. This was followed up by an ENT appointment. Michelle’s hearing recovered but she has since experienced occasional relapses so she keeps in regular contact with Duncan, her audiologist, via text and is comforted by the fact that we are here for her whenever she needs us.

“DUNCAN HAS PROVIDED A HUGE AMOUNT OF SUPPORT TO ME BOTH DURING AND FOLLOWING THE DIAGNOSIS. I AM EXTREMELY GRATEFUL FOR THIS AND I KNOW THAT I WOULD NOT HAVE HAD SUCH A SUCCESSFUL OUTCOME WITHOUT THIS”.

Quick action does not guarantee results but in our opinion it is always worth a try. At least you will feel that you gave your hearing the best shot to recover and if it is not successful you can then move forward and work out the best way to manage your change in hearing.

Aston Hearing offer an emergency out of hours contact number to call if you think you are experiencing SSHL 07970 522150 or call 01494 733840 during office hours. We can advise on the best appropriate action for you to take.

2018-05-21T14:32:48+00:00

About the Author:

Originally Kate had no intention of joining her mother’s business; it was only when her husband, Duncan, started to work for the company that she became more personally involved. Once this interest was ignited she worked hard to help grow Aston Hearing Services and is responsible for managing the office on a day-to-day basis. She became a qualified Hearing Aid Audiologist in 2002. Kate has become very involved in the development of the network of Independent Hearing Professionals (IHP). IHP is a larger network of hearing professionals whose aim is to promote hearing health awareness to the general public.

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