Duncan Collet-Fenson BSc MSHAA
Managing Director & Senior Audiologist

UK Audiologist of the Year 2016
Duncan joined Aston Hearing in 1998 becoming a Director of the business when the company incorporated in 2000, becoming Managing Director when the founder of Aston Hearing Services, Susan Webster, retired in September 2008.

Duncan has a very intuitive, empathetic audiological style with a deep understanding of how to achieve the best results from the technology available.

Duncan currently holds the role as Chairman of AIHHP (The Association of Independent Hearing Healthcare Professionals) allows him to promote the highest standards of audiological care and service in the independent sector. Of recent years Duncan has been an invited member of various manufacturers’ focus groups, allowing him to highlight the concerns of end users directly to those involved in product research and development.

Duncan married Susan‘s daughter Kate in 1998 and they have two children, Lucia and Charlie.

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Karen Williams MSHAA
Audiologist

Karen fully qualified as an Audiologist in May 2012. She joined Aston Hearing in 2011 and quickly showed a flair for audiology, which we encouraged and supported her in undertaking the foundation degree in Hearing Aid Audiology. Karen enjoys her role as Audiologist and as a member of Audiology team carries out hearing assessments, hearing consultations, hearing aid recommendations, advice and repairs, and an invaluable role in supporting new wearers in adjusting to their hearing aids with great patience and understanding.

Karen is a full member of AIHHP, BSHAA and as well as working hard in her career, she has a full home life with her daughters Alice and Emma and husband Mark. Karen’s interests are tennis and baking.

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Kate Collet-Fenson MSHAA
Director & Office Manager

Originally Kate had no intention of joining her mother’s business; it was only when her husband, Duncan, started to work for the company that she became more personally involved. Once this interest was ignited she worked hard to help grow Aston Hearing Services and is responsible for managing the office on a day-to-day basis. She became a qualified Hearing Aid Audiologist in 2002.

Kate has become very involved in the development of the network of Independent Hearing Professionals (IHP). IHP is a larger network of hearing professionals whose aim is promote hearing health awareness to the general public.

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Susan Webster MSHAA
Founding Director

Susan, officially retired from the business in 2008, she’s now enjoying having the time to spend with her family both here and in Devon. However we still call upon her many years of audiological experience in times of need as they are an invaluable resource for Aston Hearing.

Susan trained at the Throat, Nose and Ear Hospital in London and then started her audiological career at Wycombe Hospital. Susan transferred to the private sector in 1987 and then in 1989 she established Aston Hearing Services.

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Lorna Hawkins
Customer Services

Lorna, Duncan’s mother, has worked for Aston Hearing Services since 2000, ably looking after everything from running the Carefree Club, customer accounts, to dealing with manufacturers and repairs.

We all rely on Lorna in so many ways, her knowledge of our client base is incredible, you only have to mention a name and she can quote their full address and postcode!

Lorna and her husband John love to travel. Their favourite place in the world is New York city, which they fell in love with when we all went to support Duncan in the New York marathon in 2007.

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Richard Clothier
Front of House Manager & Hearing Care Assistant

A family friend for over 25 years, Richard joined the team in March 2013, primarily taking over the role of Front of House.
Richard’s attention to detail make him a real natural on reception, in addition to this, he has completed the Hearing Care Assistant Course at Winfield Hospital, Gloucester.

Richard’s passion outside work is music production. He specialises in producing ‘Drum and Bass’ tracks and has received much recognition in this area. Richard’s role in the company has evolved and is focused in the field of noise protection and protecting your ears, particularly aimed at a younger audience. This combines Richard’s work and music interests perfectly and is a really important aspect of our hearing health promotion at Aston Hearing Services. Most custom-fit mould appointments, whether for musician plugs, swim plugs, sleep plugs, shooting plugs or other, will be taken with Richard.

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Rhoda Reilly
Accounts

Rhoda, a long standing family friend and valued member of the team, joined in 2007, looking after accounts and book keeping and providing back up on reception whenever required.

Recent news is that Rhoda has married into the Aston Hearing family. Rhoda married Roger Simmons, Sue Webster’s (founding director) widowed brother-in-law and has become stepmother to Sue’s nieces and nephew. Rhoda’s main interest outside work is indeed her family – her daughter Jane and husband Jonathan and their four children, Ana, India, Murray and Bea and of course her new family Natalie, Philip and Fiona and their families and grandchildren!

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Sereta Parker
Audiologist

Sereta joined the team in May 2013 and has worked on the front desk, as most of our co-workers start out, and is also – from May 2015 – part of our audiology team. We very quickly recognised that Sereta’s skills and personality suited audiology perfectly, as a result, we are pleased to have supported her through a degree in hearing aid audiology at Aston University, Birmingham.

Sereta has taken a special interest in helping us develop our new tinnitus management programme and we are using Sereta’s studies to help us develop our continued professional development for all members of the team including the directors!!

Sereta is married to Scott and they have two children, Barney, who is studying Material Science at Corpus Christi College, Oxford and Priya who has just joined the sixth form at Aylesbury High School. Sereta and Scott are in the final stages of their very own, exciting ‘Grand Design Project’ – building a magnificent family home in Lacey Green.

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Matt Ball
Audiologist - Thame Branch

We are very pleased to welcome Matt to Aston Hearing. Matt has had a varied and interesting career – he has worked for the NHS, mainly involved with adult rehabilitation, as well as for a hearing aid manufacturer. He is extremely knowledgeable on modern hearing aid technology and assistive devices and is looking forward to working as a dispenser.

Matt will be mainly based in Thame, offering our services for new and existing clients. We hope that his previous experiences will offer fresh perspectives for our business and we are sure to appreciate his technical ability and knowledge.

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Paula Cook
Audiologist - Amersham

Some of you may have already met Paula as she has been training in wax removal and microsuction with Duncan and Sereta on Fridays. From March 2016 she is joining Aston Hearing as a full-time audiologist based at our Amersham practice.

Paula has been working in an NHS audiology department for the past 10 years. As her background is a little different to our other audiologists we hope that we can all learn from her – and hopefully she will learn something new from us! Paula was inspired to start her career in audiology as both of her children were born with a hearing loss. This means that as well as her knowledge and experience of the industry, she is also well-practised in effective communication. Paula also knows sign language!

Paula’s particular interest is in the link between hearing loss and dementia, as well as care for the elderly. We hope to support Paula’s work through extending our home visit service and providing hearing care for local nursing homes.

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Alice Williams
Marketing Specialist - Thame Branch

Alice is Karen Williams’ oldest daughter and has been involved with the business for a long time through this association. Alice now joins Aston Hearing as our Marketing Specialist.

Graduating from King’s College, London, with a History degree in 2015, Alice, has been working very hard and now has a diploma in Professional Marketing, with merit.

Alice is extremely interested in the client experience at Aston Hearing.

If you have any comments or suggestions for the business please let her know.
alice@astonhearing.co.uk

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