Over the past few months, since we were dramatically required to shut our doors and head home, (save lives and protect the NHS), the team at Aston Hearing have been challenged to try and support you from a distance. Thank you so much for your co-operation and patience throughout this testing time.
Lockdown isolation is one thing but when it is compounded by blocked ears, broken hearing aids, lost post and interrupted support it becomes an even greater challenge and this been playing on our minds constantly. We cannot thank you enough for your kindness, emails, poems, telephone conversations – these have kept our spirits lifted and have filled us with hope that our little business will survive even if it will look and feel slightly different.
We opened Amersham and Thame last week tentatively to test our new systems and PPE. All went well and we are delighted to announce that we will be back up and running properly next week. We hope to open at The Grange (Hearing Dogs) too but this may be later on in the summer. We will keep you posted.
Our professional bodies – The British Audiology Association (BAA), British Society Hearing Aid Association (BSHAA)- for which Paula is on the council, The Association of Independent Hearing Healthcare Professionals (AIHHP) – for which Duncan is on the council and ENT UK, have worked together and drawn up a really comprehensive set of guidelines and protocols to help us return to work safely. In the main the guidelines focus on the importance and safe use of appropriate PPE, the avoidance of bringing people into clinic unnecessarily, the increased use of remote services and support, the management of social distancing in high traffic areas such as Reception and operating with fewer staff in the building.
As you might imagine, this has challenged us to use our lockdown time to completely review our services. Therefore, in order to protect you and our team we have put in place the following changes:-